Frequently asked questions
Answers to the questions we are asked most often.
It is complete management software for smartphone, tablet and computer repair shops: repairs, POS, warehouse, documents and customers. Unlike a subscription service, you install it on your own server with a license dedicated to your company.
All modules, with unlimited shops, users, customers and products, automatic updates and 6 months of free ticket support. The license is valid for one company and one installation.
In the customer area, Licenses section. The key is prepared by our staff after payment: we let you know by email when it is ready. For security reasons the key is never sent by email.
Log in to the customer area: you can view the key again (by confirming your password) and download the package as many times as you want. If you forgot your password, use password recovery.
Yes. The package includes a setup wizard that checks the requirements, creates the database and activates the license. If you prefer, choose the package with installation and we set it up for you.
Every night the software checks whether a new version exists and installs it by itself. Packages are digitally signed and, if something goes wrong, the previous version is restored.
Open a ticket from the customer area. For the first 6 months after the license is activated, tickets are free. After that, each ticket costs €99.00: you pay it only after the problem has been solved, and only if required. You can also buy a support extension.
PayPal (credit cards too) and bank transfer. With PayPal the payment is immediate; with a bank transfer we prepare the license as soon as we receive the funds.
The software periodically verifies the license and downloads updates, so the server needs outbound internet access. If the connection drops, it keeps working normally for up to 72 hours.
Some services go through our servers: sending SMS, IMEI checks and sending e-invoices to the Italian SDI system. They are paid as you go with credits, which you top up with PayPal directly from the software.
Yes. The license is tied to the installation: open a ticket and we will help you transfer it to the new server.
Yes. Enter your billing details when you buy (VAT number or tax code, and for Italy the SDI recipient code or PEC) and you will receive the invoice for the order.
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